RingPort

Ready to test the receptionist

Start a browser call to test how the agent answers customers.

Mic chunks: 0 | Agent audio chunks: 0 | Audio seconds: 0.0

Business tools

Manage business

Business information

These details tell the receptionist what the business does, where it works, and how customers can book.

Business name Website Summary Hours Service area Services Phone Email Address Pricing Booking policy FAQ (JSON)

Agent basics

Choose the public-facing name, voice, and language for this business receptionist.

Voice Language Agent name

Questions to ask

Fields the receptionist should collect from callers and form leads.

Required

Knowledge base

Answers the receptionist can use when customers ask common questions.

Columns: question, answer, category

Prices

Service prices or pricing rules the receptionist can explain.

Columns: item, description, price, price_type, currency, category

Automation

Control outbound qualification, smart review recovery, and customer follow-up messages.

Agent rules and follow-up

Global behavior the receptionist follows during calls.

Agent instructions

Outbound qualification agent

Rules for calling new leads, retrying no-answer calls, and updating CRM outcomes.

Enable outbound qualification agent Launch mode Qualification instructions

Natural delay min seconds Natural delay max seconds Max attempts Retry delay minutes Webhook dedupe hours

Smart review and complaint recovery

Ask satisfied customers for reviews and route unhappy customers to management.

Enable smart review and complaint recovery Fallback review link Manager notification phone Review behavior instructions Review request message Complaint recovery instructions Manager complaint message

Review service buttons

Customers receive one review page and choose the service they prefer.

Follow-up messages

Templates for missed-call follow-up and appointment reminder texts.

Missed-call follow-up message Appointment reminder message

Call transfers

Add departments or people the receptionist can offer when a caller needs a human or asks something outside the configured answers.

Active

Calendar

Set appointment rules and see booked or requested times.

Booking mode Slot duration (minutes) Buffer (minutes) Timezone

Book or edit an appointment

Choose an open time from the schedule or enter a time manually.

Send summary

Schedule

Available Booked Requested

Booked and requested

Leads

Incoming calls, captured leads, transcripts, recordings, and follow-up status.

Lead webhook

Post new website, ad, or form leads to this URL. Rotating the URL disables the old one.

API docs

Accepted fields: name, phone, email, service, source, notes.

Webhook activity

Latest accepted, duplicate, rejected, and failed form submissions.

Webhook test

Send a sample form payload through the same intake path used by the public webhook.

Messages

Customer text threads, review requests, complaint escalations, setup links, and reminders.

Billing and credits

Call minutes, messages, credit deductions, and low-balance visibility.

Billing

Loading billing status.

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